JOBS

IT Support Representative (Level 1 Helpdesk) Hybrid Work

Quebec (QC) Both (on-site & remote)
Opportunity Number: 2073356
DurationSalary
PermanentFrom: $50,000.00 To: $57,000.00
IndustrySpecialization
InsuranceNetwork and Systems Infrastructure
LanguageSecurity Clearance
Fluent French and EnglishNot required
Start PeriodDate Posted
ASAPTuesday, September 20, 2022
Job Description

Are you a seasoned Bilingual Level 1 Helpdesk representative looking to break into the Insurance industry? We have the job for you! One of our prominent insurance clients is looking to hire a bilingual IT Support Representative to support both staff and insurance advisors daily by phone, email, remote connection, and in-person needs.
This position is a hybrid model and would require 2-3 days on-site weekly

Roles and Responsibilities

  • Answer calls and handle helpdesk tickets for Ontario, Quebec, and Atlantic regions
  • Troubleshoot and document IT issues using various internal and external software
  • Setup and support personal computer and shared equipment as well as tracking equipment inventory and coordinating setup and IT orientation for new employees


Qualifications and Experience
  • 5+ years in IT/Helpdesk support
  • Degree/Diploma in an IT area
Must have:

  • A+ and Microsoft Certification
  • Technical proficiency with personal computer equipment and software, Windows, Microsoft Office
  • Bilingual in FRENCH and English

Education and Certifications

Minimum education required: University Degree or College Diploma

If you would be a good fit, please apply, or - if you know of someone, send their direction

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2073356

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