Information Support Specialist Technician On-site

Mississauga (ON) On-site Only
Opportunity Number: 2073295
EducationHelp Desk and Service Desk Support
LanguageSecurity Clearance
English verbal and writtenNot required
Start PeriodDate Posted
Two weeks +Thursday, September 22, 2022
Job Description

Our education sector client is looking for a Technical Support specialist who will assist in the daily administration of the student information system. Providing tier 1 support to all stakeholders.

Roles and Responsibilities

  • Work closely with the Application Support Analysts to drive solutions for reported
  • issues.
  • Work independently to follow documented processes and procedures when working to
  • solve user’s issues/concerns
  • Must be able to answer calls assisting users handling incoming interactions via phone,
  • chat, email and help desk support tickets

Qualifications and Experience
  • Superior interpersonal and communication skills, both verbal and written
  • Experience with Student Information Systems / Special Education / Clinical Services would be ideal
  • Familiarity with self service ticketing system is an asset
  • Experience with Microsoft Office suite of products

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2073295

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