Bilingual Call Centre Representative - 100% REMOTE
|English 100%, French 90%||Criminal Check at time of placement|
|Start Period||Date Posted|
|ASAP||Monday, September 19, 2022|
Our client in the Pharmacy industry is seeking a Bilingual Call Centre Representative to join them for a 11 week contract with potential to extend. The ideal candidate will have inbound call centre experience and have used a software like Genesis or Salesforce in previous roles.
If located in the GTA, the selected candidate can work a hybrid work week. This role can also be performed fully remote for anyone within Ontario or Quebec.
The shifts for this role fluctuates and the selected candidate must be flexible and available for shifts Monday to Friday starting as early as 8am and ending as late as 8pm.
Roles and Responsibilities
- Answering inbound calls within 20 seconds
- Triage all incoming calls
- Transfer calls that needed to be escalated
- Maintain within compliance
- Respond to first level calls
Qualifications and Experience
- Fully bilingual (French and English)
- Excellent communication skills
- Experience with CRMs
- Ability to work in a fast paced environment
- Genesis or Salesforce experience
- Experience within the Health Care industry
Location: 100% Remote if candidate is located in Ottawa region or outside of the GTA
Schedule: Monday to Friday, Must be available between 8a-8p for 8 hour shifts
We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.
Two weeks +