Customer Service Representative - Hybrid (Toronto) - Bilingual (English & French)

Toronto (ON) Both (on-site & remote)
Opportunity Number: 2073028
6-12 months
Energy & UtilitiesCustomer Service
LanguageSecurity Clearance
English 100%, French 90%Criminal Check at time of placement
Start PeriodDate Posted
One to two weeksWednesday, September 21, 2022
Job Description

Our client in the Ontario energy sector is seeking a bilingual (French and English) customer service representative to join their team for a 6-12 month contract. They are seeking a collaborative individual to join their team as a Bilingual Public Information Officer in the Public Information department. In this role, you will be responsible for addressing enquiries and complaints from members of the public regarding the Ontario energy sector and OEB regulated entities. This position is paying $25/hr.

Roles and Responsibilities

  • First point of contact for all enquiries and complaints, from members of the public regarding the Ontario energy sector and the regulation of entities licensed by the OEB within the established timelines
  • Gathers and analyses compliance complaints, inquiry trends and sourced data to resolve disputes between consumers and regulated entities
  • Assists in the determination of whether regulated entities are following the governing legislation
  • Assesses the nature of the enquiry/complaint/correspondence and uses appropriate questions to ensure understanding of the issue
  • Seeks guidance or searches for additional information to respond to enquiries when appropriate
  • Submits complaints to regulated entities for response
  • Reviews with consumers the regulated entities responses to complaints and works towards a resolution with both parties
  • Ensures all interactions with consumers and regulated entities are recorded in CRM database
  • Provides coverage for reception duties as needed
  • As the subject matter expert, provides information on products and services offered by the industry

Qualifications and Experience
  • College or University Degree in related field or relevant work experience
  • Fluent bilingualism in Canadian French and English is required
  • Fluency in other languages is an asset
  • 1-3 years working in a client service call center environment, providing services to the public either on the telephone, written correspondence and/or in person
  • Experience with CRM is required
  • Experience in gathering information and providing solutions
  • Demonstrated experience in resolving issues by utilizing investigative practices
  • Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously


We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2073028

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