Customer Service Representative
|Non-Profit & Charities||Customer Service|
|English verbal and written||Not required|
|Start Period||Date Posted|
|One to two weeks||Friday, August 26, 2022|
Seeking experienced customer service representatives with strong communication skills and a passion for people to fill current opportunities in the Ottawa area. You will have an excellent ability to build client relationships and have experience using Microsoft Office. This is a 3 month contract role.
Roles and Responsibilities
- Be the first point of contact for customers over the phone and by email
- Handle any incoming customer requests and manage daily office operations
- Register incoming calls and emails
- Follow up on any outstanding reports and confirm status of pending customer requests
Qualifications and Experience
- Strong oral and written communication skills and providing excellent service over the phone
- Excellent communication skills in English, verbal and written
- Ability to fill customer requests under tight deadlines
- Strong organization skills
- Have experience using Microsoft Office products
- Have experience working with PDFs and formatting documents
- Experience in a Customer Service role
Education and Certifications
Minimum education required: University Degree or College Diploma
We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.
One to two weeks