Help Desk - Bilingual

Ottawa (ON) Remote Only
Opportunity Number: 40132064
Federal GovernmentHelp Desk and Service Desk Support
LanguageSecurity Clearance
English 100%, French 90%Valid Enhanced Clearance
Start PeriodDate Posted
One to two weeksMonday, August 22, 2022
Job Description

One of our valued public sector clients is looking to hire a Bilingual IT Help Desk Specialist to provide support to both external and internal clients/customers.

Roles and Responsibilities

  • Provide first and second line support.
  • Utilize call tracking software to record and track service/support requests.
  • Respond to telephone support calls and emails in both official languages.
  • Distribution of calls to designated resolution centers.

Qualifications and Experience
  • A valid Reliability security clearance;
  • 12+ months of experience in an IT Help Desk role or similar;
  • Experience using call-tracking software
  • A valid post-secondary certificate, diploma, or degree;

Education and Certifications

Minimum education required: University Degree or College Diploma

We appreciate all applications, however, only those that qualify will be contacted.

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 40132064

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