Customer Service Representative

Our client is looking for a Customer Service Representative to join their team. This is a contract opportunity with a strong potential for extension. The ideal candidate will have experience working in a call center environment and have some experience with credit or collections.



Roles and Responsibilities

• Assist with preparation of accounts receivable quarterly reporting to parent company
• Manage short payments and/or deductions on customer accounts
• Review month end customer balances and recommend an appropriate allowance for doubtful accounts
• Manage accounts receivable aging to achieve specified DSO targets
• Review Daily Aging Overdue Report and contact customers with outstanding payments to be made
• Review and process customer requests for terms and credit as required by customers, sales representatives and management; order and utilize D&B report as required to review financial and credit score
• Ensure established credit limits and terms are enforced
• Contact customers when accounts are past due or require prompting
• Review daily shipments to ensure the appropriate customers are on hold or released according to their credit risk based on past due invoices and credit limit availability.
• Respond to customer inquiries on a variety of matters including account adjustments, establishing payment schedules, cheque information

• Minimum 3-5 years in a customer service role
• Excellent communication and negotiation skills
• Strong problem solving skills
• Proficient with MS Office software such as Word and Excel

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.