Help Desk Technician (Hybrid - Toronto)

We are representing a reputable Real Estate client in Toronto looking to hire a Help Desk Technician for a 3 month contract opportunity. This is a HYBRID position. Excellent opportunity to work with cutting edge technologies and support clients.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Assist with network cable patching and desk phone deployments
• Assist with AV setup for meetings and conferences
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customer to the appropriate internal team
• Identify and suggest possible improvement on procedures
• Mac and PC troubleshooting
• Cloud application administration
• License and inventory tracking
• Perform system patching, software rollouts, and maintenance

• Good understanding of computer systems, mobile devices and other tech products
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Employee onboarding, account and license provisioning through Office 365 and MS Active Directory
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.