Bilingual Underwriting Specialist - Remote

Toronto (ON) Both (on-site & remote)
Opportunity Number: 2070777
PermanentFrom: $95,000.00 To: $100,000.00
Financial ServicesProfessional
LanguageSecurity Clearance
Fluent French and EnglishCriminal Check at time of placement
Start PeriodDate Posted
Two weeks +Thursday, May 5, 2022
Job Description

Our client, an insurance and financial services company, is looking to have a Bilingual Underwriting Specialist join their team! This individual will be responsible for the ongoing professional development of the underwriting team. They will work closely with the Medical Board and the Performance Management Team to develop individualized training plans aimed at providing the underwriters with the tools necessary to succeed and grow in their role. They will be the Underwriter's resource for risk assessment expertise and assistance navigating their technology platform.

The candidate must be fluently bilingual in French, and have excellent written and oral communications. The company has offices in: Toronto, London, Montreal, Ottawa, and Winnipeg, and while the role is mostly remote there may be a requirement for 1 day a month in office. For that reason, candidates must be located in one of those major cities and be comfortable going to the office in that capacity. This opportunity offers a salary range of $95k-$100k annually, full benefits from day 1, a defined contribution plan, 15 vacation days, 3 personal days and an 8% bonus.

"The successful candidate will be vaccinated as a condition of employment as part of the organization’s legal obligation under Occupational Health and Safety Act (OHSA) and that the vaccination requirement is subject to the employer’s duty to accommodate under applicable human rights legislation."

Roles and Responsibilities

  • Provide underwriters with daily mentoring and case consultation; fostering a culture of collaboration, critical thinking and customer centricity
  • Develop a comprehensive training plan for each underwriter and continually assess their development needs
  • Co-sign cases above the underwriter’s signing authority limits, ensuring appropriate assessment of medical, non-medical and financial risks and adherence to our underwriting philosophies and guidelines.
  • Conduct regular team meetings to discuss underwriting issues and provide case clinics
  • Review and communicate the underwriter’s quality assurance reviews, providing constructive feedback and development opportunities
  • Promote a positive customer experience by developing and sustaining effective business relations with all key stakeholders (customers, distribution, leaders, etc.)
  • Provide the Assistant Manager with regular feedback for the underwriter’s performance management plans and responsible for completing the quality assessment portion of their annual review.
  • Provide technical expertise on escalated and complex cases
  • Provide business process and systems expertise in our New Business technology platform including AURA and OnBase
  • Collaborate with Reinsurers, Pricing, Marketing, Medical Department and Actuarial Marketing on complex cases in an effort to provide the best possible underwriting offers
  • Participate on projects for the purpose of further developing and improving underwriting expertise, customer experience and marketplace competitiveness
  • Provide coaching and training on location, as well as remotely through Microsoft Teams, Zoom or other platforms

Qualifications and Experience
  • Demonstrated coaching skills and comfortable with difficult conversations
  • Risk assessment experience (4-7 + years)
  • Comfortable with change and able to actively sponsor and participate in change initiatives
  • Critical thinker
  • Bachelor’s degree in a relevant field
  • FLMI and FALU designations an asset
  • Excellent communication skills, both written and verbal in English AND French; comfortable making presentations
  • Effective communicator amongst varied audiences and in challenging circumstances
  • Decision maker with superb negotiation skills
  • Ability to work with changing priorities and multi-task; able to prioritize effectively
  • Able to deal with escalated complaint situations
  • Foster collaborative relationships across functions in the business using credible and trusted advice
  • Expertise in underwriting CI an asset
  • Possess a continuous improvement orientation, encouraging new approaches and challenging the status quo

Education and Certifications

Minimum education required: University Degree

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2070777

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