Technical Support Specialist (Level 2) Contract to Perm

Job Description

This position is with a leading Managed Service Provider. You’ll need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smartphones, and other peripherals. You will be interacting with client and also provide remote service assistance

Roles and Responsibilities

• Process service tickets and assign to appropriate service resources, as necessary
• Maintain service ticket ownership throughout the life of the support incident
• Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing
• React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager/Field Services Manager
• Perform data backup and recovery at a user level, as required
• Responsible for the overall administration of the desktop, laptop, and peripherals at specific location
• Install, configure, and diagnose client workstations and equipment

Qualifications and Experience

• 3-5 years’ experience in a technical support role
• Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, Adobe Creative Suite, etc.)
• Strong knowledge of Active Directory user management
• Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS
• Hands-on experience with troubleshooting, replacing, and configuring hardware, including PCs, mobile devices, servers, and other networking equipment

Nice to have:

• Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTia A+, Network+.
• Knowledge of VMware
• Knowledge of WAN, LAN

Education and Certifications

Minimum education required: University Degree or College Diploma

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.