Support Services Coordinator

Ottawa (ON) Remote Only
Opportunity Number: 40131443
Logistics & Supply ChainAdministration & Clerical
LanguageSecurity Clearance
English verbal and writtenNot required
Start PeriodDate Posted
ASAPWednesday, May 25, 2022
Job Description

Hours: 10-6, 12-8, 2:30 – 10:30
Mon - Fri with a weekend rotation (either just Saturday or both Saturday & Sunday)

This is a 3 month contract with the strong possibility of going perm, depending on fit and performance). This is a remote position, however you must be based in Ottawa.

Starting at $22.50/hour

Roles and Responsibilities
This role will report to the Team Leader, Support Services. The successful candidate will be handling support operations responsible for issue resolution and exception processing. The team will be responsible for assisting and supporting a suite of services offered to our customers on assignment, in various locations throughout the world. The Support Services Coordinator ensures our customers have the appropriate support for a hassle free assignment
The role carries responsibility for high levels of customer service in a fast-paced environment. The successful candidate will possess superior collaboration skills to successfully work with stakeholders including but not limited to Client Services, Supply Chain Management and Client Accounting / Finance.

  • Superior ability to identify and understand customer needs and address them in a timely manner
  • Address escalations timely and with superior professionalism with a customer \ client mindset
  • Manage and resolve queries and escalations on a timely basis (initial acknowledgement within 24 hours)
  • Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined service level agreement
  • Attend and service client calls as necessary
  • Need to be a team player with excellent ownership
  • Perform tasks in accordance with any statutory or legal requirements
  • Ensure all resolutions and processing are in line with the process and rules of engagement
  • Communicate at regular intervals to the customer and / or stakeholder advising on the status of the request
  • • Ensure all interactions and transactions are accurately and timely documented in the ticketing / tracking systems and business operations systems for full transparency
  • Save all departmental documents electronically in an easy to retrieve location and adhere to a paperless environment.
  • Work closely with our supplier management team, client accounting teams and destination service providers in multiple locations across the world to ensure quality and timely services are being rendered to our customers
  • Ensure continuous learning and development of self
  • Contribute to the knowledge base for the betterment of overall operations
  • Recommend process improvements changes based on business objectives

Qualifications and Experience
  • Bachelor’s Degree preferred
  • 2 years of experience in business operations process
  • Excellent communication skills (both written and verbal)
  • Knowledge of relocation industry will be an added advantage
  • International experience will be an added advantage
  • Demonstrate high levels of customer service and operational excellence
  • Experience in multichannel communication environment
  • Ability to multi-task and prioritize in a fast paced environment
  • Ability to collaborate successfully with employees from other departments
  • Proficient in Microsoft Windows environment (Excel, Word, PowerPoint, SharePoint)
  • Career oriented individual looking for a long term association

Potential to grow wit the company and move into permanent. Must have references and pass a background check

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 40131443

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