Claims Processing Coordinator Long Term

Ottawa (ON) On-site Only
Opportunity Number: 2070277
Logistics & Supply ChainAdministration & Clerical
LanguageSecurity Clearance
See DescriptionCriminal Check at time of placement
Start PeriodDate Posted
Two weeks +Wednesday, September 7, 2022
Job Description

This is an a great opportunity (with a possibility of permanency) where you will be responsible for the processing/verification of claims, advances and supplier invoices for our clients. As well you will analyze claims, advances, and supplier invoices to determine if eligibility requirements and claim filing requirements are met and make determinations based on the type of claims


Pay: $22.00
Must be available for shifts ranging from 8AM - 8PM Monday - Friday
Can accommodate notice
On site: Located on Preston Street - Steps away from by great shopping, restaurants, and entertainment.
11 week contract to start, extension based on performance. Long term this positions offers a competitive benefits and vacation package

Roles and Responsibilities

  • Expense claim management in accordance with the relocation policy (verification and reconciliation of expenses)
  • Analyze claims, advances and supplier invoices, to determine if eligibility requirements and claim filing requirements are met and make determinations
  • Process all claim types by determining corrective action to be taken on various types of errors generated by the system and resolving these errors.
  • Accurate and timely completion of invoice verification functions
  • Deal tactfully with people in a wide variety of situations to convey a favorable corporate image
  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
  • Identify area of opportunity and utilize skill/ knowledge to suggest improvements
  • Data entry
  • Analytical and detailed oriented with effective time management skills
  • Excellent administrative skills, including record keeping
  • Understanding of the Customer’s relocation budget in accordance with Relocation Policy, and the standard operating procedures
  • Provides direction/information to clients and from time to time service providers as required to ensure excellent coordination/execution of work with minimal disruption
  • Assist General Inquiries team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)
  • Perform various administrative tasks to support the Contact Centre

Qualifications and Experience
  • Fluent English
  • Must be able to qualify for a security clearance
  • Must be able to provide professional references
  • Must be flexible to take on additional duties in customer facings roles, including replying to customer inquiries through email, chat and phone
  • You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Nice to have:

  • College graduate or equivalent work experience
  • Knowledge in relocation, residential real estate, residential mortgages, legal or banking is an asset
  • Familiarity with the accounts payable/receivable process.
  • 1-2 years’ experience with the processing of client claims
  • Previous experience in a customer support role through a contact center
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Team player who is able to work with minimal supervision in a fast-paced environment
  • Good interpersonal and communication skills
  • Superior customer service skills and orientation
  • Collaborative style needed
  • Ability to maintain professionalism at all times under stressful situations
  • Strong organizational skills
  • Ability to plan and manage work under time constraints, without direct supervision
  • Bilingualism is preferred

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2070277

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