Membership Coordinator, Retention - On-site

Our client located in Mississauga is currently hiring a Membership Coordinator for 3 weeks with the possibility of extension.

Roles and Responsibilities

• Create an annual project plan to maximize membership renewals across all divisions and achieve budget
• Effectively implement all administrative tasks required to execute the approved renewal project plan
• Provide excellent customer service for all inquiries related to renewals
• Identify and implement activities designed to engage staff in the renewal process
• With support from the membership and marketing teams, develop and implement strategies to improve member communications and engagement
• Effectively manage all aspects of the due diligence process by creating and adhering to a time-sensitive plan
• Act as the key point of contact for all partners
• Support the promotion and support of all partners to our membership base
• Achieve revenue targets for the organization programs annually
• Handle member calls/emails
• Act as the key point of contact for all associate members (leads, sales, retention) and ensure they are engaged and retained
• Maintain a thorough understanding of product and service offerings
• Develop a deep understanding of the membership value proposition
• Participate in various tradeshow events to help promote products and their products and services
• Maintain reports and organize assets in order to support the analysis of overall membership activities, performance and learnings
• Perform other duties, as assigned
• Act as a back-up for the Membership Coordinator, Acquisitions

• Minimum three years of related work experience in a sales or marketing environment
• Previous experience using a database or CRM including updating, maintaining and reporting
• Solid understanding of inbound marketing activities
• Proven ability to build and maintain relationships
• Accuracy, conciseness and clarity in written documentation
• Effective listening skills
• Strong analytic skills a must.
• Technical aptitude with average to advanced computer skills in MS Word, Excel and Outlook
• Team oriented with a focus on collaboration across divisional lines
• Service oriented and focused on delivering high levels of satisfaction for our members
• Excellent time management and organizational skills
• Works well under pressure and enjoys working towards ambitious targets and aggressive timelines

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.