Service Technician - Residential

Ottawa (ON) On-site Only
Opportunity Number: 2069817
ConstructionConstruction & Property Management
LanguageSecurity Clearance
English verbal and writtenNot required
Start PeriodDate Posted
ASAPTuesday, May 24, 2022
Job Description

One of our top residential construction clients is seeking a Service Technician to join their team! This is a fulltime permanent roles in Ottawa, ON.

Roles and Responsibilities

  • Perform repairs, including but not limited to drywall repairs, drywall installation, insulation, painting, framing, soffit and fascia, cabinet adjustments, ceramic tiles, lighting, plumbing, railings.
  • Fill cracks and other defects in plaster or plasterboard and sand patch, using patching plaster, trowel, and sanding tools.
  • Meet and interact with homeowners on a day-to-day basis, providing customer service that is aligned with service standards.
  • Recognize problems and deficiencies and provide recommendations to supervisors on how to fix issues, execute and perform repairs. Perform various repairs as identified by the Home Inspector on the PDI, 30 Day and Year-End work orders.
  • Resolve deficiencies while keeping requirements and responsibilities in mind.
  • Update work orders as repairs are completed. Ensure homeowners sign off on all completed work.
  • Keep homeowners informed on the status of all repairs at every service call.
  • Notify Service Department when items cannot be resolved, or when additional help is required from another staff member or subtrade.
  • Prepare written reports on service work performed for homeowners and submit reports regularly to the Service Department.
  • Schedule time with the Construction Manager, Service Manager or Site Superintendent to discuss recent problems and initiate resolutions and improvement plans.
  • Regularly visit sites to stay up to date on the current progress of the construction sites.
  • Liaise between homeowner and Construction/Service departments; provide follow-up and advice of outcome.
  • Occasionally keep the emergency Service Department cell phone during evenings and weekends and respond to urgent/emergency service requests. (i.e. water penetration, plumbing leakage, no heat situations). Additional compensation is provided for on call service.
  • Troubleshoot, report, or repair the issues on a case-to-case basis as needed.
  • Support other related duties as required by the site/service team.
  • Maintain a valid driver’s license and a clean driving record.
  • All other duties as required.

Qualifications and Experience
  • 3-5 years of experience in the home building industry, preferably with a large residential developer. Red Seal Certification is considered a strong asset.
  • Previous experience as a Carpenter or Service Technician would be ideal.
  • Physically fitness and manual dexterity are required. Ability to access attic spaces and roofs. Ability to use power tools.
  • Demonstrated critical analysis and problem-solving skills.
  • Ability to independently coordinate several simultaneous tasks while maintaining a positive attitude and flexible work style.
  • Valid driver’s license and access to a vehicle to drive around the site throughout the day to accomplish tasks as per the outlined schedule. Access to a vehicle may be required.
  • Ability to follow instructions, and a strong attention to detail. Demonstrated ability to communicate verbally and in writing in English.
  • Good organizational and time management skills, with the ability to complete tasks independently as per the prescribed schedule/timelines. Ability to follow prioritize tasks based on various schedules as directed, including changes to schedules (trades, closing, etc).
  • Self-motivated with the ability to work well independently, and a willingness to learn.
  • Demonstrated strong customer service skills in dealing with colleagues, trades, and potentially homeowners.
  • Providing service to several people or departments, working under many simultaneous deadlines. Sitting or standing for long periods of time.
  • Heavy manual labor, requires ability to climb ladders, push, pull, lift, carry and manipulate objects of up to 80 lbs. Use of Personal Protection Equipment will be required (e.g. hard-hat, safety boots, etc.).
  • Hazards associated with the construction industry. Overtime may be required.
  • Ability to work at various locations across the division.


We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2069817

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