Bilingual Planning Sessions Agents No Office Experience Required!

Ottawa (ON) On-site Only
Opportunity Number: 2069524
Logistics & Supply ChainProfessional
LanguageSecurity Clearance
English 100%, French 90%Not required
Start PeriodDate Posted
ASAPWednesday, September 7, 2022
Job Description

This is an a great opportunity (with a possibility of permanency) where you will be responsible for providing relocation policy advice to our Customers through scheduled planning sessions across different channels – telephone, video call, and chat


Pay: $22.00/hour
Must be available for shifts ranging from 8AM - 8PM Monday - Friday
Can accommodate notice
On site: Located on Preston Street - Steps away from by great shopping, restaurants, and entertainment.
11 week contract to start, extension based on performance. Long term this positions offers a competitive benefits and vacation package

Roles and Responsibilities

  • Deliver a daily average of seven 30 minute planning sessions as requested by Customers
  • Record detailed notes for each planning session in the Customer’s profile for future review
  • Review and reconcile relocation files, ensuring compliance with the Relocation Directive
  • Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
  • Effectively resolve complex relocation problems within the constraints of the Relocation Directive
  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
  • Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
  • Effectively manage your time while working in a fast-paced environment
  • Various administrative tasks including record keeping and data entry
  • Assist General Inquiries and Claims team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)
  • Perform various administrative tasks to support the Contact Centre

Qualifications and Experience
  • Fluent in French and English (limited English only positions available)
  • Must be able to qualify for a security clearance
  • Must be able to provide professional references
  • Must be flexible to take on additional duties in customer facings roles, including replying to customer inquiries through email, chat and phone
  • You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Nice to have:

  • Background in relocation services is an asset
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Previous experience in a customer support role through a contact center is an asset
  • Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
  • Good interpersonal and communication skills
  • Superior customer service skills and orientation
  • Collaborative style needed
  • Ability to maintain professionalism at all times under stressful situations
  • Strong organizational skills
  • Ability to plan and manage work under time constraints, without direct supervision

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2069524

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