Phone Support

Ottawa (ON) On-site Only
Opportunity Number: 40130535
Federal GovernmentHelp Desk and Service Desk Support
LanguageSecurity Clearance
English 100%, French 90%Valid Enhanced Clearance
Start PeriodDate Posted
Two weeks +Tuesday, January 11, 2022
Job Description

We are working with a valued government client seeking a Phone Support Specialist to join their team on a 1 year contract, on site downtown Ottawa. The Help Desk Specialist responsibility is to ensure processes around Change Requests, Bugs, and Production Issue Investigation tickets are flowing as prescribed by their process flows and never go missing.

Roles and Responsibilities

  • Maintain existing Ticket Management process flow documentation;
  • Respond to clients on behalf of TDSS’s centralized Business Architecture team;
  • Monitor Azure DevOps queues and various shared Outlook mailboxes and action tickets requests for internal and production clients;
  • Develop, implement, and/or participate in the preparation of procedure manuals and training materials for help desk use; make recommendations for improvements to processes;

Qualifications and Experience
  • Experience processing tickets and escalating technical issues
  • Diploma or Degree in IT
  • Bilingual
  • Valid Reliability Clearance
  • Willing to work on site

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 40130535

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