Government Call Centre Agents

Ottawa (ON) On-site Only
Opportunity Number: 40130524
Federal GovernmentCustomer Service
LanguageSecurity Clearance
English verbal and writtenValid Secret Clearance
Start PeriodDate Posted
ASAPWednesday, January 12, 2022
Job Description

Seeking 3 Government Call Centre agents for a 2.5 month period (possibility of extension). Must be comfortable working onsite, Riverside Drive. 8 hours shifts between 9am and 5pm. Monday to Friday. Must have a valid Secret security

Roles and Responsibilities

  • Apply policies to provide approval for Mental Health and/or Transportation Approval/Arrange Travel with Airlines, hotels etc.
  • Payment verification and processing invoices, proper documentation, organization and attention to detail are critical
  • Data entry into a transportation system and a mental health system
  • Answer calls from providers/clients and answer their questions
  • Call Travel vendors and schedule travel arrangements
  • Handle clients who are in crisis, trauma calls and complaints

Qualifications and Experience
  • must have a minimum of twelve (12) months of experience within the last 3 years, working in a fast paced Call Centre environment, Multi-tasking with email software Outlook, in-coming & outgoing calls, and multiple systems ie: Medical transportation system, Mental health system, ICE Phone Line, Excel, Fax System.
  • Secret security clearance
  • Double vaccination

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 40130524

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