Intermediate Service Desk Analyst

Vancouver (BC) Both (on-site & remote)
Opportunity Number: 11011251
4 months
Transportation & LogisticsHelp Desk and Service Desk Support
LanguageSecurity Clearance
English verbal and writtenNot required
Start PeriodDate Posted
ASAPThursday, January 6, 2022
Job Description

Our client in Vancouver is looking for a Service Desk Analyst
The Service Desk Analyst provides first level customer service and technical support to enterprise customers in a networked environment within the established Service Level Agreement. Utilizes the ITSM tool to process, track and analyze service desk incidents and requests. Creates and administers customer accounts for access to the corporate network and data. Conducts analyses, uses and updates documentation and provides recommendations and guidance in support of the continuous improvement of the customer service provided by the Service Desk team. Coordinates and delivers communication updates to enterprise customers. Provides after-hours, on-call technical customer support using provisioned devices in accordance with established schedules.

Education and Experience:
Requires Grade 12 graduation plus a one (1) year certificate program from a recognized institute of technology specializing in information systems including courses in operating system technologies (including Microsoft various versions), user accounts, advanced word processing, spreadsheets, etc.

Requires two (2) years of experience working in an enterprise service desk capacity, providing customer service and technical support in a networked environment involving prioritizing, advising and resolving customer incidents.

Qualifications and Experience

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 11011251

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