JOBS

Bilingual Information Officer

Ottawa (ON) Remote Only
Opportunity Number: 40130498
Duration
1
IndustrySpecialization
Federal GovernmentMarketing & Communications
LanguageSecurity Clearance
English 100%, French 90%Valid Enhanced Clearance
Start PeriodDate Posted
ASAPWednesday, January 5, 2022
Job Description

Seeking a Bilingual Information Officer for our Federal Government client. This is a 2-3 month contract with the strong possibility of extension. These are typically extended into long term positions. Hours are Monday to Friday 9am to 5pm. Must have excellent communication skills in French and English both written and spoken. 100% work from home.

Roles and Responsibilities

  • Answer phone enquiries on government of Canada programs and services to government officials and business owners
  • Record demographic statistics for every enquiry, comments, complaints or call-backs
  • Provide general information and referral service to callers on all Federal government programs and services
  • Communicate with business and consumers by telephone, email, web chat and social media


Qualifications and Experience
  • Must have a Bachelor degree
  • Must be fluently bilingual in both official languages - written and oral
  • Must have outstanding communication skills
  • Must have a minimum of 5 years experience in customer service
  • Previous call centre experience considered an asset
  • Must have great attention to detail

Education and Certifications

Minimum education required: University Degree or College Diploma

Salary is $20/hr

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 40130498

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