IT Service Desk Representative

Vancouver (BC) Both (on-site & remote)
Opportunity Number: 11011243
12 months
Financial Services & InsuranceHelp Desk and Service Desk Support
LanguageSecurity Clearance
English verbal and writtenCriminal Check at time of placement
Start PeriodDate Posted
ASAPWednesday, December 29, 2021
Job Description

As an IT Service Desk Representative, you will provide support over the phone, resolution on technical issues and process technology requests:

Customer Support: Respond to inquiries and requests resolving simple to moderately complex technical issues, and
processing standard requests for computer systems, applications, equipment, network and telephone systems
• Problem Diagnosis: Effectively gather relevant information from the customer and analyze issues using diagnostic tools and
applications, vendor manuals and internal documentation in order to determine probable cause and take corrective action;
escalate unusual or complex issues appropriately
• Documentation: Maintain knowledge of division and department standards, policies, procedures and guidelines, and document
in a shared knowledge base.

To make an immediate contribution to the team, you will bring demonstrated experience:
• Providing excellent customer service, able to respond to multiple requests through various media, researching and resolving
multiple technical issues, and responding effectively to customers with time sensitive concerns
• Ability to explain technical procedures clearly to a non-technical audience
• Working with a broad range of computer systems and applications, voice and data communications, network technologies, and local and remote diagnostic tools
• A minimum of six months’ service desk experience in a computer operations environment
• Your experience is supported with recent post-secondary education in a computer related field leading to a diploma or certificate
• Please note this position is in a call center environment

Qualifications and Experience

Education and Certifications

Minimum education required: University Degree or College Diploma

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 11011243

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