JOBS

Client Services Manager Bilingual

Ottawa (ON) Both (on-site & remote)
Opportunity Number: 40130414
Duration
Contract
IndustrySpecialization
Transportation & LogisticsProfessional
LanguageSecurity Clearance
English 100%, French 90%Not required
Start PeriodDate Posted
Two weeks +Tuesday, January 18, 2022
Job Description

This is an a great opportunity (with a possibility of permanency) starting as a 1 year contract.

Roles and Responsibilities

  • Builds productive and effective relationships with clients, transferees and suppliers
  • Consults with clients regarding process and policy issues
  • Continually assesses opportunities to expand client relationship, improve team performance and internal processes with Director
  • Monitors and manages the effective service delivery of third party vendors
  • Prepares for and contributes to regular client review meeting
  • Review and respond to ATI (Access to Information) requests
  • Monitor Service Level Commitment results and provide recommendations for improvement as applicable
  • Addresses Client issues, including requests for information, reports, guidance and feedback
  • Performs contract research and compliance when necessary
  • Creates and distributes Client communication documents
  • Initiates reports and recommendations
  • Resolves Client complaints and problems, which may have an impact on the business
  • Handles issues and problems of sensitive and confidential nature


Qualifications and Experience
  • Ability to be creative when developing documentation, materials and presentations
  • Must have the ability to handle a critical client portfolio and provide proactive service
  • Ability to ensure quality and timely completion of work
  • Must have excellent planning and organizational skills to be able to support several accounts
  • Ability to inspire and support team
  • Exemplary client service skills, with the ability to maintain and extend client relationships
  • Sense of urgency
  • Handles multiple projects simultaneously
  • Team player who operates with minimal supervision
  • Positive, motivated with a “can-do” attitude
  • Excellent communication skills, analytical, detailed oriented and time management skills.
  • Computer proficiency in a Windows environment i.e. Word, Excel, Power Point, MS Outlook, and
  • various software programs
Must have:

  • Bilingualism French/English is mandatory
  • 5 years of experience in a Client Services role
  • Qualifies for an enhanced security clearance
Nice to have:

  • Call Center Services background preferred
  • A post-secondary degree in a related field such as communications, business administration



We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 40130414

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