Tier 2 Technical Support

Vancouver (BC) Both (on-site & remote)
Opportunity Number: 11011226
EducationHelp Desk and Service Desk Support
LanguageSecurity Clearance
English verbal and writtenNot required
Start PeriodDate Posted
ASAPThursday, December 16, 2021
Job Description

Our client is looking for a Tier 2 Technical Support consultant for a fabulous opportunity.

Skills, Knowledge and Abilities
• In-depth working knowledge of computer equipment and Microsoft Windows based technology solutions including Active Directory, Endpoint Manager, Intune, and M365 administrative tools;
• Ability to support network and infrastructure solutions including: VPNs, DNS/DHCP, and VLANs, and Cisco and Meraki switching technologies;
• Experience with audiovisual, multimedia, equipment, digital streaming services and sound production;
• Knowledge of instructional technology hardware and software systems; personal computers and applications, display technology, and sound systems;
• Ability to analyze issues with excellent trouble-shooting skills and root cause/investigative approaches to issues, problems and challenges
• Demonstrated ability to produce and maintain high quality technical documentation
• Excellent customer service skills including strong communication, collaboration and interpersonal skills
• Excellent attention to detail and ability to organize – planning work, meetings and projects
• Ability to work in a high-pressure environment that requires proficiency in multitasking, prioritizing, and meeting deadlines
• Demonstrated success as a team member -- in taking initiative and responsibility for your work and in working autonomously
• A commitment to continuous learning, evolving their skills and expertise in supporting this role.
• Solid scripting/command line and shell scripting skills would be considered an asset

Must Have Skills:
- O365 Exchange online admin
- SCCM / Intune admin
- Post-secondary education sector experience
- Structured cabling knowledge or training
- Network+
- CompTIA A+

Qualifications and Experience

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 11011226

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