We are Hiring! Application Support 1 year contract

Toronto (ON) Both (on-site & remote)
Opportunity Number: 2068085
Energy & UtilitiesApplication and Software Development
LanguageSecurity Clearance
English verbal and writtenNot required
Start PeriodDate Posted
One to two weeksTuesday, December 14, 2021
Job Description

• Our utility client is looking for an IT Consultants for our Customer Care & Billing project - 1 year contract - (Remote and onsite Both). The role will be remote to start.

Roles and Responsibilities

  • Support of Customer Care & Billing (CC&B) and all associated interfaces, through maintenance, troubleshooting, root cause analysis, corrective action, and system administration
  • Solution design, development, review and reporting – queries, extracts and formal reporting
  • Requirements gathering, testing and documentation
  • Develop and implement plans to support IT Application Services Clients.
  • Proactively identify problems and opportunities for improvement of IT service and infrastructure systems or processes, including architecture advancement, service level improvement, cost efficiency and customer demand management.
  • Works in partnership with IT Client Consultant in determining technical options / solutions to meet business needs.
  • Provide Application Services and solutions to support IT&S project delivery and life cycle management/refresh and service management
  • Asset Management & Troubleshoot and maintain IT assets to improve reliability, including capacity
  • Respond and resolve incidents while adhering to established Service Level Targets
  • Research and identify industry trends (relative to scope of responsibility), leveraging ideas to improve or better align IT systems and services

Qualifications and Experience

Education and Certifications

Minimum education required: Bachelor's Degree

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2068085

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