Customer Success Manager

Vancouver (BC) Both (on-site & remote)
Opportunity Number: 11011196
Professional ServicesCustomer Service
LanguageSecurity Clearance
See DescriptionNot required
Start PeriodDate Posted
Two weeks +Friday, January 14, 2022
Job Description

Our client is a Canada's largest SaaS firms is seeking a Customer Success Manager to join their team in Vancouver!

This is a fully permanent role with an opportunity for growth!

The ideal candidate will enjoy working in a fast paced environment, have a collaborative team and mentorship, open management style, have excellent interpersonal skills and be a team player. If this sounds like you, please apply!

Roles and Responsibilities

  • Implement new partnerships and maintain long-term customer relations.
  • Maintain close relationships with our clients, proactively resolving any problems that may arise.
  • Communicate regularly with internal teams to manage customer information and feedback dynamically
  • Analyze weekly customer health data to identify follow-up actions and proactively avoid customer churn
  • Develop strategic plans aimed to improve customer service and increase team productivity
  • Training and managing team members as required to meet corporate growth targets
  • Presenting regularly both internally and externally

Qualifications and Experience
  • 2+ years of experience in similar with in SaaS industry
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering)
  • Experience with training end users or creating training materials for self-serve options within a software industry
  • Exceptional written and verbal communication
  • Demonstrated ability to increase customer satisfaction
  • Passion about employee & clients engagement and performance

Education and Certifications

Minimum education required: College Diploma

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 11011196

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