Service Representative - Call Centre

Etobicoke (ON) On-site Only
Opportunity Number: 2067588
Financial Services & InsuranceAdministration & Clerical
LanguageSecurity Clearance
English verbal and writtenNot required
Start PeriodDate Posted
ASAPMonday, November 22, 2021
Job Description

Altis Recruitment is seeking a Service Representative/Admin Assistant for our client to join their growing team. The ideal candidate is an enthusiastic individual who can listen to customer service issues with empathy and patience.

This is a full time position working in the office.

Roles and Responsibilities

  • Answering incoming customer calls regarding pension plans, forms, service issues, and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with each client
  • Recommending solutions to customers
  • Follow up with clients to ensure customer satisfaction
  • Record keeping

Qualifications and Experience
  • A minimum of 2-3 years' Customer Service experience
  • Strong verbal and written communication skills
  • Ability to work in a fast paced environment
  • Strong organizational skills with the ability to effectively manage time
  • Exceptional problem solving skill!
  • Intuitive and quick learner!
Nice to have:

  • French
  • Background in pension planning

Great benefits included with this position!

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2067588

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