Bilingual Client Relations Agent

Laval (QC) Both (on-site & remote)
Opportunity Number: 3029732
Transportation & LogisticsCustomer Service
LanguageSecurity Clearance
English 100%, French 90%Criminal Check at time of placement
Start PeriodDate Posted
ASAPThursday, November 18, 2021
Job Description

Our successful client in the Transportation industry is looking for a Client Relations Coordinator to join their team and assist with a project. This role will start as soon as possible and potentially go permanent based on performance.

Hours of work: Monday - Friday 9am - 5pm

Training for 2 weeks will be on site, remote moving forward until return to work plan is confirmed. It will most likely be a hybrid role.

Roles and Responsibilities

  • Plan, schedule and confirm services to achieve Customer commitments & project deliverables
  • Work with external & internal teams to coordinate transportation of products from central warehouse to local service warehouses, vendors or customer sites
  • Monitor supply usage for pre-configuration, installation and ensure products are on hand to complete deliveries
  • Ability to work seated for a prolonged period of time.
  • Ability to ensure customers is receiving call backs and follows up as communicated by the customer service representative.
  • Process orders, advise clients and customers of rates
  • Arrange for pick ups and deliveries and coordinating with Tech staff
  • Tracking and tracing shipments
  • Order Entry

Qualifications and Experience
  • Strong Customer Service skills
  • Transportation Industry experience is an asset
  • SAP experience is considered an asset
  • Must be comfortable in fast paced environments and able to multi task well
  • Strong English and French Written and Oral skills

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 3029732

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