JOBS

Senior Insurance Customer Service Advisor - REMOTE / HYBRID

Winnipeg (MB) Both (on-site & remote)
Opportunity Number: 2067416
DurationSalary
PermanentFrom: $55,000.00
IndustrySpecialization
Financial Services & InsuranceCustomer Service
LanguageSecurity Clearance
English verbal and writtenNot required
Start PeriodDate Posted
ASAPTuesday, November 23, 2021
Job Description

Our client in a leading Insurance company is hiring 7-8 fully REMOTE Senior Insurance Customer Service Advisors to join their growing team. This is a fully remote opportunity currently, with the future need to only meet in a local office environment from time-to-time. Office locations are in: Toronto, London, Winnipeg, Edmonton, Calgary, and Vancouver to name a few.

Reporting to the Team Leads of each department, this individual will handle both inbound and outbound calls for the members and offer financial solutions by utilizing innovative tools. Selected candidates must be willing to work rotational shifts between 8am-8pm EST. For the first 3 months of training, the shifts will be 8am-4pm EST or 9am-5pm EST. Please note, it is an asset if you've retrieved a valid life insurance license (LLQP). If you do not currently have one, you will be required to obtain within three months of hire.

PERKS: This organization offers remote extensive training program, career opportunity advancement, competitive salary and bonus based on experience levels, education reimbursement, benefits and wellness spending plan, pension plan and more! APPLY NOW AT THE LINK BELOW!

Note: Rapid Covid testing and/or proof of vaccination is required by this organization. The rapid testing 1-2 x times a week will be covered by this organization.

Roles and Responsibilities

  • Deliver guidance on all insurance based solutions for members this includes education and point in time advice on financial planning.
  • Provide knowledge and understanding of the financial objectives of the members.
  • Lead all calls with professionalism and the ability to enhance the members experience through guidance and advice.
  • Display insight on company training model and leverage it to identify opportunities to assist members on appropriate next steps.
  • Identify opportunities to close a sale and/or improve the members experience through internal systems and tools.
  • Become an active participant in reviews of members experiences to continue to increase and develop performance expectations.
  • Research market trends and identify opportunities to use new resources to provide higher quality service.
  • Provide feedback to leadership on an ongoing basis to increase learning opportunities.
  • Other duties as assigned.


Qualifications and Experience
  • Must have post secondary degree OR equivalent work experience.
  • Must display positive / upbeat attitude with a passion for delivering financial solutions to customers.
  • Superior communication skills.
  • Must be flexible to work rotational hours 8am-8pm EST and commute into a local office on an as needed basis (this in the future will start on a once to month basis schedule).
  • Minimum of 2-5 years working as a customer service representative or in a sales environment
  • Requirement to obtain a LLQP license in the first 3 months if you do not currently have one.
  • Must have the desire for continuing education with the expectation to work towards or completion of relevant certificate, diploma or designation programs such as Certified Financial Planner (CFP), Certified Employee Benefits Specialist (CEBS), Certified Health Specialist (CHS).
Nice to have:

  • Valid life insurance license (LLQP).
  • Financial background and understanding of product knowledge of the Life and Health, Group Retirement Services etc.

PERKS: This organization offers remote extensive training program, career opportunity advancement, competitive salary and bonus based on experience levels, education reimbursement, benefits and wellness spending plan, pension plan and more! APPLY NOW AT THE LINK BELOW!

Note: Rapid Covid testing and/or proof of vaccination is required by this organization. The rapid testing 1-2 x times a week will be covered by this organization.

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2067416

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