Bilingual IT Help Desk Work From Home

Quebec (QC) Remote Only
Opportunity Number: 2067166
Information TechnologyHelp Desk and Service Desk Support
LanguageSecurity Clearance
See DescriptionCriminal Check at time of placement
Start PeriodDate Posted
ASAPThursday, June 2, 2022
Job Description

Our client in Ottawa is looking for multiple Bilingual IT Help Desk agents! The hours are Monday to Friday 8am-6pm. This position is a contract opportunity of 6 months with a possibility of extension.

Roles and Responsibilities

  • Providing technical support for resolution of customer IT problems, incidents, issues, requests and queries.
  • Liaise with other support teams or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact, not transaction processing.
  • Agents will support more than one client at any given time up to a total of four and are expected to handle between 400 and 660 contacts per month (20-30/day average); work expectations are subject to shift scheduling and average handle time per contact per client

Qualifications and Experience
Must have:

  • Bilingual - Must be able to communicate in the French and English language (verbal and written).
  • 6 m - 1 years experience in IT or education.
  • This position does require a valid Reliability check.

Apply today!

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2067166

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