JOBS

Planning Sessions Agents No Office Experience Required!

Ottawa (ON) On-site Only
Opportunity Number: 40129965
Duration
1
IndustrySpecialization
Property Management & Real EstateAdministration & Clerical
LanguageSecurity Clearance
English 100%, French 90%Valid Enhanced Clearance
Start PeriodDate Posted
Two weeks +Thursday, November 18, 2021
Job Description

Roles and Responsibilities
Deliver a daily average of seven 30 minute planning sessions as requested by Customers
Record detailed notes for each planning session in the Customer’s profile for future review
Review and reconcile relocation files, ensuring compliance with the Relocation Directive
Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
Effectively resolve complex relocation problems within the constraints of the Relocation Directive
Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
Effectively manage your time while working in a fast-paced environment
Various administrative tasks including record keeping and data entry


Qualifications and Experience
Background in relocation services is an asset
Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
Previous experience in a customer support role through a contact center is an asset
Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
Good interpersonal and communication skills
Superior customer service skills and orientation
Collaborative style needed
Ability to maintain professionalism at all times under stressful situations
Strong organizational skills
Ability to plan and manage work under time constraints, without direct supervision
Bilingualism is an asset

We can offer $18.46/hour.
Once the role goes permanent it is staffed at $40000 annually with vacation and benefits. #glassdoor

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 40129965

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