Bilingual Customer Service Representative

Montreal (QC) Both (on-site & remote)
Opportunity Number: 3029597
LegalCustomer Service
LanguageSecurity Clearance
English 100%, French 90%Criminal Check at time of placement
Start PeriodDate Posted
ASAPMonday, October 25, 2021
Job Description

Our client within the Real Estate Law industry is looking for Customer Service Representatives to join their team on a 12 month contract.

Roles and Responsibilities

  • Communicate with internal and external clients through various channels, including answering incoming client calls and incoming client e-mails
  • Maintain new and existing client relations, while providing exceptional customer service, including interacting with clients (lawyers, notaries, law clerks), answering client’s inquiries, taking and following up on title insurance orders and effectively handling client concerns
  • Identify and assess client needs to achieve satisfaction
  • Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic and professional manner
  • Other duties as required or assigned

Qualifications and Experience
  • Experience in a high volume call centre environment
  • Proven customer service experience
  • Strong phone contact handling skills and active listening
  • Highly professional with a customer service focus
  • Strong analytical skills and the ability to problem-solve with minimal direction
  • Strong written and oral communication skills
  • Excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities and meet deadlines
  • Real estate or legal experience is a strong asset
  • Flexible, team player that works well under pressure with minimal supervision, in order to meet tight deadlines
  • Strong computer skills including thorough knowledge of Microsoft Office
  • Must be available to work varied shifts including evenings
  • Willing to work overtime when required

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 3029597

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