Customer Service Specialist - Financial Services

Toronto (ON) Remote Only
Opportunity Number: 2066566
Financial Services & InsuranceCustomer Service
LanguageSecurity Clearance
English verbal and writtenCriminal Check at time of placement
Start PeriodDate Posted
ASAPMonday, November 22, 2021
Job Description

One our our top financial services clients located in Toronto is currently looking for a Customer (Member) Services Specialist to join their growing team on a permanent basis. This is an excellent permanent with 10-20% bonus paid out bi-annually, 3 weeks vacation + 6 wellness days, 100% employer contributed medical/dental benefits and a defined benefit pension plan.

This role will be remote to start with potential of returning to the office located by Union station in Downtown Toronto on a part-time basis in 2022/2023. The ideal candidate will have strong customer service skills, excellent verbal and written communication skills, and can work in a fast-paced, team-oriented environment.

Roles and Responsibilities

  • Provide relevant, prompt and accurate information in a professional manner
  • Build and maintain professional relationships with members by managing requests
  • Consult with internal business partners about sensitive and complex issues
  • Maintain accurate rates and conduct quality verification as defined in department standards

Qualifications and Experience
  • •2+ years related service experience in the pension, insurance, or financial services industry in a team environment
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Work experience in a service oriented environment
  • Ability to interact with peers and plan participants
  • Strong interpersonal, relationship-building skills
  • Ability to remain poised, patient, empathetic, tactful and composed
  • Excellent time management skills: ability to plan, and prioritize workload as well as adaptability to a changing multi-tasked environment
  • Ability to work effectively in a team environment
  • Bilingual (French) an asset
  • Completion of Pension Plan Administration Certificate (PPAC) and Certified Employee Benefit Specialist Program (CEBS) are considered an asset

If you are interested in this opportunity please APPLY TODAY! Thank you.

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 2066566

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