Bilingual Customer Service Associate - Full time

Mississauga (ON) Both (on-site & remote)
Opportunity Number: 3029196
Temp to Perm
Financial Services & InsuranceCustomer Service
LanguageSecurity Clearance
See DescriptionNot required
Start PeriodDate Posted
ASAPSunday, November 14, 2021
Job Description

Our client in the Financial and Insurance industry is seeking a Bilingual Customer Service Associate to join their team. Must be available to work 8a-8p for 8 hour shifts, Monday to Friday. Apply Today!

Roles and Responsibilities

  • Respond to calls and emails from customers
  • Communicate with clients about problems they may be experiencing
  • Complete end of day reports
  • Schedule technicians to go on site of problem
  • Complete claim process after a service has been completed for clients

Qualifications and Experience
  • 1-2 years’ experience in a customer contact center or related experience
  • Bilingual in both official languages (English & French)
  • Must be comfortable with handling a high volume of inbound inquiries over the telephone and email on a daily basis
  • Strong knowledge in the operation of computer applications (e.g. Word, Excel, Outlook and other related programs) and ability to work with computer-based applications (client management and contact center systems)

Pay Rate: $20/hr
Hours: 7.5 Hour shift between 8:00am and 8:00pm, Monday to Friday

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 3029196

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