Bilingual Customer Service Representative

Ottawa (ON) Both (on-site & remote)
Opportunity Number: 40128310
RetailCustomer Service
LanguageSecurity Clearance
English 100%, French 90%Not required
Start PeriodDate Posted
ASAPFriday, August 5, 2022
Job Description

Seeking a Bilingual Customer Service Representative. This is a contract opportunity with the hours of work of Monday to Friday from 8:00am to 5:00pm. The successful candidate will have previous experience supporting customers and be passionate about great service.

Roles and Responsibilities

  • Handle and respond to all incoming e-mail/telephone inquiries for customer service.
  • Handle customer complaints with active listening and prompt follow up for solutions to problem solving.
  • Build relationships with clients and customers.
  • Process orders, and review information for accuracy.
  • Complete reports and data entry accurately into database.

Qualifications and Experience
  • Must be fluently bilingual in both official languages and have strong written skills.
  • Minimum 1-year customer service or sales experience (call-centre, retail, hospitality or other related industries).
  • Proficiency in Microsoft Office (Excel, Word).
  • Experience responding to e-mails and telephone inquiries.
  • Must be confident and have the ability to work independently.
  • Ability to multi-task and remain organized in a fast paced environment.

Apply now!

We’re an equal opportunities employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
Merci de l’intérêt que vous manifestez pour ce poste. La description du poste nous a été fournie en anglais par notre client. Si vous souhaitez passer l’entrevue avec nous en français ou fournir votre CV en français, nous vous confierons à une personne de notre équipe qui parle français.

Opportunity Number: 40128310

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